Quality of Services
The operations of all of our clubs follow the National Care Standards and the SSSC’s Codes of Practice and we apply the National Occupational Standards for Playwork to our practice. We are very focused on the quality of experience for children and parents and always appreciate customer feedback both positive and negative, to help us know how we are performing. There are lots of ways to let us know how we are doing – please check in your club or on our website www.simplyplay.org for your preferred method of communication.
Registration and Inspection
All of Simply Play’s clubs are registered and inspected by the Care Inspectorate. Inspection reports are displayed in each club and copies are available on request and on the Care Inspectorate’s website http://www.careinspectorate.com/
Every club is also subject to an audit by one of their peer clubs on a regular basis.
Simply Play promotes healthy eating in all of our clubs by providing the children with healthy, varied snacks. Staff will also educate the children on the importance of a balanced, healthy diet through their activities programmes. We ask that parents take this into consideration when providing packed lunches.
Working in partnership with parents is key to children’s learning and development.
Simply play staff recognise that the parent is the child’s first educator; the parent knows their child best and we will work in partnership with them to ensure we have all the current information to inform our childcare provision. For this reason it is essential that you keep us informed of any circumstances affecting your child and update us on any changes.
Each child will be allocated a member of staff known to the parent and child as their Key Worker. They will have knowledge and understanding on how children learn and develop and what your child’s currents interests and needs are.
The Key Worker will observe much of your child’s learning and record this in your child’s Personal Development plan. Engaging in a conversation with your child’s key worker can often produce useful information about new interests or experiences that can further create activity ideas that can be shared with parents to do at home.
We recognise how busy parents are and it may not always be possible to engage in a daily conversation with your child’s Key Worker, however your child’s Personal Development Plan is available on request and appointments can also be made with staff to discuss your child’s care at your convenience.
Health & Safety
Simply Play take seriously the health, safety, and welfare of everyone engaged with our organisation: children, staff, parents & visitors. Health and safety is the responsibility of every member of staff and our clubs are regularly measured in this area.
Our play regularly includes activities that are designed to challenge children. Supporting children to learn about risk and to assess and manage this for themselves, is an important part of their personal and social development. Children with therefore have the opportunity to participate in exciting, stimulating play, under the supervision of staff. All activities are routinely risk assessed using a risk:benefit approach and more details on this are available on request.
We regularly audit our premises to make sure they are complying with legislation and best practice in relation to health and safety and food safety standards. We achieve good food safety awards and we’re proud to advertise the ratings we get from Environmental Health Officers who inspect our sites.
Clubs have internet access but children are not allowed to use the Internet without supervision. All internet access uses appropriate filtering software to ensure access only to appropriate sites. Anyone who does not wish their child to have any access to the internet should make staff aware of their wishes.
Sick children should not attend their club. Allowing sick children to attend can put other children and employees, at risk from cross infection. If a child is not well enough to attend school or is sent home from school, they should not attend their club. If your child has a bout of sickness or diarrhoea then they should not return to the club until 48 hours after the last bout.
In the event that a child is ill at their club, parent/carers, or their emergency contact, will be notified to collect the child. Staff will explain the child’s illness to the parent/carer and ask them not to return until they have fully recovered.
If no one can be contacted, the child will be looked after by staff, who will give reassurance and comfort to them until collected.